{"id":2719,"date":"2020-07-14T00:03:17","date_gmt":"2020-07-13T21:03:17","guid":{"rendered":"http:\/\/www.teknolojidergisi.net\/?p=2719"},"modified":"2020-07-14T00:03:17","modified_gmt":"2020-07-13T21:03:17","slug":"samsung-musteri-deneyimini-farkli-bir-boyuta-tasiyor","status":"publish","type":"post","link":"https:\/\/www.teknolojidergisi.net\/?p=2719","title":{"rendered":"Samsung m\u00fc\u015fteri deneyimini farkl\u0131 bir boyuta ta\u015f\u0131yor"},"content":{"rendered":"

Teknolojinin her alan\u0131nda kullan\u0131c\u0131lar\u0131n yan\u0131nda olan Samsung, m\u00fc\u015fteri hizmetleri alan\u0131nda sundu\u011fu yeniliklerle de farkl\u0131la\u015fmaya devam ediyor. M\u00fc\u015fterilerine sadece sat\u0131\u015f sonras\u0131 de\u011fil, sat\u0131\u015f \u00f6ncesinde de m\u00fc\u015fteri destek uzmanlar\u0131 ile yard\u0131mc\u0131 olan Samsung, online sat\u0131\u015f ma\u011fazas\u0131 \u00fczerinden anl\u0131k olarak hizmet\u00a0sa<\/span>\u011fl\u0131yor.<\/p>\n

Samsung m\u00fc\u015fteri hizmetleri ile kullan\u0131c\u0131lar\u0131n\u0131n her zaman yan\u0131nda<\/strong><\/p>\n

2018 y\u0131l\u0131ndan itibaren sunulan bu hizmet, \u00f6zellikle Kovid-19 s\u00fcrecinde t\u00fcketiciler taraf\u0131ndan daha yo\u011fun bir \u015fekilde tercih ediliyor. Sosyal izolasyon ve soka\u011fa \u00e7\u0131kma yasaklar\u0131 sebebiyle evlerde daha \u00e7ok zaman ge\u00e7irmeye ba\u015flan\u0131lan ve ma\u011fazalar\u0131n ge\u00e7ici olarak kapal\u0131 oldu\u011fu d\u00f6nemde, t\u00fcketicilerin al\u0131\u015fveri\u015f al\u0131\u015fkanl\u0131klar\u0131nda da \u00f6nemli de\u011fi\u015fiklikler oldu. Online sat\u0131\u015f kanallar\u0131na olan talebin artmas\u0131, Samsung e-promot\u00f6r ekibinin de i\u015flem hacimlerine yans\u0131d\u0131. Ma\u011fazalarda \u00e7al\u0131\u015fan promot\u00f6rleri online tarafta art\u0131\u015f oldu\u011fu i\u00e7in e-promot\u00f6r olarak konumland\u0131ran Samsung bu sayede m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131n\u0131 daha h\u0131zl\u0131 bir \u015fekilde kar\u015f\u0131lama ba\u015far\u0131s\u0131 da g\u00f6sterdi.<\/p>\n

Samsung\u2019un sundu\u011fu e-promot\u00f6r hizmeti herhangi bir online al\u0131\u015fveri\u015f tecr\u00fcbesinden \u00e7ok daha farkl\u0131la\u015ft\u0131r\u0131lm\u0131\u015f bir \u015fekilde tasarland\u0131. Bu hizmet sayesinde shop.samsung.com adresine giren t\u00fcketiciler, Samsung \u00fcr\u00fcnlerini incelerken soru ve destek taleplerinden, sat\u0131n alma s\u00fcre\u00e7lerine hatta \u00fcr\u00fcnlerin adreslerine teslim edilmesine kadar e-promot\u00f6r ekiplerinden yard\u0131m alabiliyor.Fiziksel ma\u011faza i\u00e7inde al\u0131nan hizmet gibi b\u00fct\u00fcn sat\u0131\u015f destek \u00e7\u00f6z\u00fcmlerinden yararlanabilen t\u00fcketiciler, e-promot\u00f6r ekibi ile birlikte i\u015flemlerini ad\u0131m ad\u0131m ger\u00e7ekle\u015ftirebiliyor.<\/p>\n

Online al\u0131\u015fveri\u015f i\u015flem olmaktan \u00e7\u0131k\u0131p bir deneyime d\u00f6n\u00fc\u015f\u00fcyor<\/strong><\/p>\n

T\u00fcketiciler e-promot\u00f6rlerin yard\u0131m\u0131yla, yaz\u0131\u015farak veya telefon ile g\u00f6r\u00fc\u015fme yaparak ihtiya\u00e7lar\u0131na \u00e7\u00f6z\u00fcm bulabiliyor. M\u00fc\u015fteriler \u00fcr\u00fcn\u00fc sat\u0131n almaya karar verdiklerinde de g\u00fcvenli sesli yan\u0131t sistemi \u00fczerinden veya web sayfas\u0131ndan sat\u0131n al\u0131m\u0131 ger\u00e7ekle\u015ftirirken, arka plandaki t\u00fcm koordinasyon ve takip e-promot\u00f6r ekiplerince yap\u0131l\u0131yor. Farkl\u0131la\u015fm\u0131\u015f ve u\u00e7tan uca tasarlanm\u0131\u015f olan bu s\u00fcre\u00e7ler sayesinde m\u00fc\u015fterilerin online al\u0131\u015fveri\u015fleri i\u015flem olmaktan \u00e7\u0131karak bir deneyime d\u00f6n\u00fc\u015f\u00fcyor.<\/p>\n

Samsung M\u00fc\u015fteri Hizmetleri de\u011fi\u015fen ihtiya\u00e7lara ve \u00e7a\u011f\u0131n gerekliliklerine cevap veriyor<\/strong><\/p>\n

\u00c7a\u011f\u0131n getirdi\u011fi de\u011fi\u015fliklere uygun \u00e7\u00f6z\u00fcmleri kullan\u0131c\u0131lar\u0131 ile bulu\u015fturan Samsung, de\u011fi\u015fen ihtiya\u00e7lara g\u00f6re \u00e7e\u015fitli geli\u015ftirmeler yap\u0131yor. Uzun y\u0131llard\u0131r hizmette olan \u201c\u0130\u015fitme Engelliler\u201d i\u00e7in sunulan video g\u00f6r\u00fc\u015fme hizmetini Kovid-19 d\u00f6neminde b\u00fct\u00fcn t\u00fcketicilerin kullan\u0131m\u0131 i\u00e7in geli\u015ftiren Samsung,t\u00fcketicilerin kendi cep telefonlar\u0131 arac\u0131l\u0131\u011f\u0131yla evlerindeki beyaz e\u015fya ve elektronik e\u015fyalar\u0131 i\u00e7in destek uzmanlar\u0131 taraf\u0131ndan kapsaml\u0131 hizmet alabiliyor. Sunulan hiz<\/a>met sayesinde kullan\u0131c\u0131lar sorunlar\u0131na \u00e7\u00f6z\u00fcm bulurken, m\u00fc\u015fteri taleplerinin de y\u00fczde 80\u2019i servis ziyaretine gerek olmadan \u00e7\u00f6z\u00fcme kavu\u015fturuluyor. M\u00fc\u015fterilerden al\u0131nan geri bildirimler, sunulan hizmetten memnun kal\u0131nd\u0131\u011f\u0131 sonucunu g\u00f6steriyor<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Teknolojinin her alan\u0131nda kullan\u0131c\u0131lar\u0131n yan\u0131nda olan Samsung, m\u00fc\u015fteri hizmetleri alan\u0131nda sundu\u011fu yeniliklerle de farkl\u0131la\u015fmaya devam ediyor. M\u00fc\u015fterilerine sadece sat\u0131\u015f sonras\u0131 de\u011fil, sat\u0131\u015f \u00f6ncesinde de m\u00fc\u015fteri destek uzmanlar\u0131 ile yard\u0131mc\u0131 olan Samsung, online sat\u0131\u015f ma\u011fazas\u0131 \u00fczerinden anl\u0131k olarak hizmet\u00a0sa\u011fl\u0131yor. Samsung m\u00fc\u015fteri hizmetleri ile kullan\u0131c\u0131lar\u0131n\u0131n her zaman yan\u0131nda 2018 y\u0131l\u0131ndan itibaren sunulan bu hizmet, \u00f6zellikle Kovid-19 s\u00fcrecinde t\u00fcketiciler taraf\u0131ndan daha yo\u011fun bir \u015fekilde tercih ediliyor. Sosyal izolasyon ve soka\u011fa \u00e7\u0131kma yasaklar\u0131 sebebiyle evlerde daha \u00e7ok zaman ge\u00e7irmeye ba\u015flan\u0131lan ve ma\u011fazalar\u0131n ge\u00e7ici olarak kapal\u0131 oldu\u011fu d\u00f6nemde, t\u00fcketicilerin al\u0131\u015fveri\u015f al\u0131\u015fkanl\u0131klar\u0131nda da \u00f6nemli de\u011fi\u015fiklikler oldu. Online sat\u0131\u015f kanallar\u0131na olan talebin artmas\u0131, Samsung e-promot\u00f6r ekibinin de<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-2719","post","type-post","status-publish","format-standard","hentry","category-sektorel-haberler"],"_links":{"self":[{"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=\/wp\/v2\/posts\/2719"}],"collection":[{"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2719"}],"version-history":[{"count":1,"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=\/wp\/v2\/posts\/2719\/revisions"}],"predecessor-version":[{"id":2720,"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=\/wp\/v2\/posts\/2719\/revisions\/2720"}],"wp:attachment":[{"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2719"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2719"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teknolojidergisi.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}